How We Use Your Data
Last updated: 22 July 2026
The short version
When you send an enquiry, two separate things can happen — and we ask for a separate, un-preticked consent for each:
- We contact you about your enquiry, by phone, SMS or email.
- A vetted independent local specialist contacts you to arrange your survey — this only happens if you tick the second box, because it means sharing your details with that specialist.
Both consents are recorded with a timestamp and the version of this notice that was live when you gave them.
Exactly what is shared, and with whom
If you consent to specialist sharing, we pass the specialist: your name, phone number, email (if given), property postcode, and your description of the problem. The recipient is an independent qualified damp, waterproofing or timber provider matched to your enquiry type and area. We do not pass your details to more than one provider at a time, and we never sell your data.
Retention
| Data | Kept for | Why |
|---|---|---|
| Enquiry details | 24 months from last contact | Handling the enquiry, follow-up, and quality issues with providers |
| Consent records | 6 years | Evidencing consent under UK GDPR accountability requirements |
| Analytics data | Per Google Analytics retention settings (max 14 months) | Aggregate site improvement |
Withdrawing consent
Email hello@northlondondamp.co.uk with "withdraw consent" and the phone number or email you enquired with. We will stop contacting you, instruct any provider we shared your details with to do the same, and record the withdrawal. Withdrawal doesn't affect processing that already happened.
Your rights
Access, correction, deletion, restriction, portability and objection — all as described in the Privacy Policy, exercised via hello@northlondondamp.co.uk.